Blog

The email had three photos and a short message. A distributor we've been supplying screen protectors to for two years had a customer complaint he couldn't answer. The photos showed a phone with a brand-new tempered glass protector on it, and along the edges — all four sides — a thin white line, ... Read More

The photo arrived on a Tuesday, attached to a short email. A distributor we'd been shipping hybrid cases to for a year had taken a picture of one of our cases, sitting on his desk. The phone was out of it. The PC backplate and the TPU bumper were separated cleanly at the seam, like someone had pried... Read More

I got a call from a guy in Manchester last spring. Chris runs a repair kiosk in a shopping arcade — six meters of counter, tools on the wall, the usual setup. He'd been selling tempered glass protectors for years and his revenue was fine. But something was eating at him: his return rate. Roughly o... Read More

The slip was for two hundred and forty euros. It was a Tuesday in Lyon, late March, and the shop was quiet enough that I could hear the rain against the window. The owner — his name is Laurent, he's run the same repair counter for eleven years — had the phone open on the bench in front of him. A... Read More